Website Privacy Policy
Last Updated: February 2026
The International Problem Gambling and Gaming Certification Organization (the “IPGGC”) offers voluntary international certifications and a corresponding registry of gambling counselors who work with individuals, and their families/concerned others, who may have at-risk, problematic, and disordered gambling. This website privacy policy (this “Privacy Policy”) sets out how the IPGGC uses and protects any information that you give the organization when you use this website. The IPGGC is committed to ensuring that your privacy is protected.
Regarding information collected via this website:
- The IPGGC adheres to the highest ethical standards in gathering, using, and safeguarding information submitted via this website.
- The IPGGC limits access to information collected via this website to those staff members who require the information to carry out their business functions; all staff are educated about practices and policies to safeguard that information, and those policies are carefully enforced.
- The IPGGC makes all reasonable efforts to accurately and securely maintain information collected via the website. The IPGGC monitors and adopts applicable technologies designed to aid in the accuracy and security of information gathered via this website.
- If you have provided your email address and wish to remove it from IPGGC mailing lists, please send an email message to certification@ipggc.org. The IPGGC will make reasonable efforts to delete your email from existing files.
Information We Collect
Personal Information: The IPGGC may collect personal information such as names, email addresses, and other contact details when provided voluntarily by users through forms, applications, donations, or other interactions on the website.
Non-Personal Information: The IPGGC may collect non-personal information such as browser type, IP address, and other technical information when you visit our website. This information is collected to enhance the functionality of the website and for analytics purposes.
How We Use Your Information
Personal Information: The IPGGC may use personal information to communicate with you, respond to your inquiries, provide services, process donations, and include professional details in a central registry of certified gambling counselors.
Non-Personal Information: Non-personal information is collected for statistical and analytical purposes to improve this website, enhance user experience, and ensure the security of our systems.
Sharing Your Information
Third-Party Service Providers: The IPGGC may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are obligated to keep your information confidential. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Notwithstanding any other statement within this Privacy Policy, originator opt-in data and consent will never be shared with any third parties.
Legal Requirements: The IPGGC may disclose your information when required by law or in response to a valid legal request.
Retention of Your Personal Information
The IPGGC will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The IPGGC will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Information
Your information, including your personal information, is processed at the IPGGC’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy, followed by your submission of such information represents your agreement with that transfer. The IPGGC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Delete Your Personal Information
You have the right to delete or request that the IPGGC assists in deleting the personal information that IPGGC has collected about you. Our website may give you the ability to delete certain information from the site. You may update, amend, or delete your information at any time by signing in to your account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us. Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
Security
The IPGGC takes reasonable steps to protect your information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no data transmission over the internet is completely secure, and the IPGGC cannot guarantee the security of information transmitted to or from the website.
Cookies and Other Tracking Technologies
The IPGGC uses cookies and other similar technologies to track the activity on our website, store certain information, and enhance your overall experience on this website. You can choose to disable cookies in your browser settings, but this may affect certain features of the website.
Cookies: A cookie is a small file placed on your device by a website to remember information about you, making future visits smoother by recalling login status, preferences (like language or themes), and browsing activity to personalize your experience, track usage, and target relevant ads. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept all cookies, you may not be able to use some parts of the IPGGC website. Unless you have adjusted your browser setting so that it will refuse cookies, the IPGGC website may use cookies.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. The IPGGC website uses both Session and Persistent Cookies for the purposes set out below.
- Necessary / Essential Cookies:
- Type: Session Cookies
- Administered by: IPGGC
- Purpose: These Cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.
- Cookies Policy / Notice Acceptance Cookies:
- Type: Persistent Cookies
- Administered by: IPGGC
- Purpose: These Cookies identify if users have accepted the use of cookies on the website.
- Functionality Cookies:
- Type: Persistent Cookies
- Administered by: IPGGC
- Purpose: These Cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website.
Other Tracking Technologies: The other tracking technologies used on the IPGGC website include beacons, tags, and scripts to collect and track information provided to the IPGGC, and to improve and analyze the services provided by the IPGGC.
- Web Beacons: Certain sections of the IPGGC website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the IPGGC to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Links to Other Websites
Our website may contain links to third-party websites. The IPGGC is not responsible for the privacy practices or the content of these websites. Please review the privacy policies of these sites before providing any personal information.
Children’s Privacy
This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe that we may have collected information from a child, please contact certification@ipggc.org. The IPGGC has no intention of collecting information from children that may be personally identifiable, including names, addresses, telephone numbers, or email addresses; children are asked not to submit such information. If a child has provided the IPGGC with personally identifiable information, the child’s parent should request that the child’s information be removed from existing files.
Changes to this Privacy Policy
The IPGGC may update this Privacy Policy from time to time to reflect changes in practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on this page with the effective date.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact certification@ipggc.org. By using this website or means of communication, you consent to the terms of this Privacy Policy.
Disclaimer
The IPGGC does not endorse nor control the content, products or services of other sites linked to or from the IPGGC website. The IPGGC website is intended to facilitate the certification and registry of gambling counselors internationally and disseminate information to the public about problem gambling and available resources.